At Tidewater Alaska Seafood, we strive to provide a seamless and secure shipping experience for our valued customers. Please find below frequently asked questions regarding shipping and our commitment to ensuring the quality and integrity of your orders.

What do you charge for shipping?

All orders weighing 15lbs or more within the contiguous United States qualify for free 2nd-day air shipping. For shipping outside the US mainland or to Canada, please utilize our Shipping Calculator for cost estimates or contact us for assistance. Additionally, a 10% discount is available for qualifying orders exceeding 45lbs.

Where will my order ship from?

We personally package your order from our facility in Soldotna, Alaska.

Where can my order ship to?

Tidewater Alaska Seafood currently ships to the United States and Canada. Please contact us if you wish to ship internationally. We’re glad to help.

When will my order ship?

Orders are shipped out only on Mondays and Tuesdays to ensure delivery within the same business week. Orders received after Mondays at midnight AKST cannot guarantee same-week shipping and may be processed the following week. During shortened weeks due to holidays, orders may be held until the following week to ensure a safe and timely arrival.

How long could it take for my order to arrive?

Delivery may take up to 3 full days from our shipping facility to your door. Your package will be packed with sufficient gel packs to cover the expected transit time. Once your package has shipped, you will receive a shipping confirmation email with tracking details. Please allow 24 hours for tracking information to update, and note that we cannot guarantee a specific delivery date. Priority overnight shipping is also available on the checkout page.

I don’t get home from work until 6pm. Do I need to be at home to receive my package?

No. We carefully package your seafood with adequate insulation and gel packs to ensure it remains chilled during transit and on the delivery day. Nonetheless, it is imperative to unpack and place the product in the freezer before the end of the delivery day. Keep in mind that the colder it remains, the longer its shelf life and the better its flavor will be.

Our 100% Guarantee

Your satisfaction is our priority. We guarantee the quality of our wild Alaskan seafood to be “like it never left the sea“. If your product is in an unsatisfactory condition due to a carrier delay, we provide a 100% guarantee for any spoiled product. This guarantees either a refund for the value of the spoiled product or a replacement if the entire shipment is damaged. Please refer to the checklist below to determine if your product is spoiled.

Shipment Arrival Checklist

Scenario 1: If your product arrives frozen with gel packs firm, celebrate! Carefully remove the seafood, and place it in your freezer.

Scenario 2: In the event the gel packs have completely sublimated but the product is still frozen, rejoice! It is safe to store in the freezer and use.

Scenario 3: If the product shows thawing along the edges upon arrival but remains frozen solid in the center, don’t worry! While not our ideal delivery outcome, the seafood is perfectly safe to refreeze for future cooking and enjoyment. Our meticulous packing techniques ensure the core/center of each fillet or portion stays frozen, maintaining quality.

Scenario 4: In the rare instance where the product is completely thawed upon arrival, take immediate action:

• If the product is 40 degrees or below: It’s safe to refreeze and use later!

• If the product is above 40 degrees: It’s not safe to consume and should be discarded.

If Scenario 4 occurs, document the spoiled product with photos and contact our team immediately. We offer a 100% guarantee, providing a full refund or product replacement. Dispose of the seafood only if it is warm to the touch and definitely above 40 degrees. Thawed but cool salmon below 40 degrees remains safe to use, but we want to hear about any delivery issues to continually improve our processes.

Note: Our liability does not extend to goods that spoil if the carrier delivers on time, but the package is not received and stored in the freezer on the day of delivery.

What should you do if you have an issue with your order?

If you have any concerns about the quality of your seafood upon arrival, please follow these steps:

1. Take photos of the box and contents and email them to  info@tidewateralaskaseafood.com with your order number, name, and details about your concern.

2. Mark any questionable product and store it in your freezer until you hear back from one of our team here at Tidewater.

3. You will be contacted within 1 business day to follow up about your order, assess the safety of your order, and determine the necessary steps to resolve any issues.

Return Policy

Due to the perishable nature of our product, we do not accept any returns. Instead, take photos of any product you have an issue with and reach out to our team immediately at info@tidewateralaskaseafood.com. Once we have been notified and determined a plan to rectify the situation, you may safely discard any inedible seafood if directed to do so.

If you have any questions or would like to place an order over the phone, please contact us at info@tidewateralaskaseafood.com or
call us at +1 (907) 598 2213. Office hours: Monday-Saturday: 8:00 AM – 7:00 PM (AKST).